A:There are ample compartments for luggage and our staff is more than happy to help you load your luggage into the compartment. However, for safety reasons our staff cannot assist you unloading your luggage by default.
If you can’t unload your luggage yourself, please approach one of our ground staff and of course they will be happy to assist you.

A:There are two seats on either side of the bus with an aisle in the middle. Whether you book your bus ticket in advance or on the spot, inside the bus it is free seating (no seats are assigned upon ticket purchase, it is first-come-first-served).
Naturally, if you have any special requests please get in touch with our customer support or ground staff and we will do our best to fulfill any requests you may have.

A:All our Skybuses can seat 44 people comfortably. We also have 2 buses of 30 seaters.

A:You can find more information about klia2 on the official LCCT KL/klia2 website: www.klia2.info

A:You can find more information about KLIA on the official KLIA website: http://www.klia.com.my/

A:We’re sorry to hear you have a complaint, but we’d love to hear about it so that we can improve our service. Please send your complaint or feedback to info@skybus.com.my

A:Very reliable. SkyBus follows a strict schedule. We strive for excellence by keeping a close watch on punctuality for buses departing and arriving. However, sometimes due to unforeseen circumstances, timing may be compromised. Rest assured, we have enough buses on standby to stand in should any unforeseen event occur, and our staff will keep informed in such events.

A:SkyBus operates daily, 7 days a week and 365 days a year, including public holidays. At KL SENTRAL, during peak times, buses run at 15-minute intervals and at off peak times, they run at 30-minute intervals. SkyBus schedules are available at KL Sentral, 1Utama and LCCT KL/klia2 - KLIA.

A:Most definitely, and safe as well. There are safety belts installed in every seat to keep your kids in their seats, and our staff can help you stowing any additional luggage you may carry for your children. Besides that, children under the age of 3 travel for free.

A:Please contact our group booking department at info@skybus.com.my for enquiries of more than 20 persons, so we can make the necessary arrangement together.

A:Children below the age of 3 travel for free. For children above 3-11 years it is RM10 per child from KL Sentral to LCCT KL/klia2 - KLIA or KLIA - LCCT KL/klia2 to KL Sentral route one-way. (Only applicable for counter purchase)

A: Yes, there is. Malaysian citizen aged 60 years and above are eligible for a special fare at RM 10 per person from KL Sentral to LCCT KL/klia2 - KLIA or KLIA - LCCT KL/klia2 to KL Sentral route one-way. (Only applicable for counter purchase with proof of identitiy card)

A:Yes. Whether you take the bus early in the morning, in the afternoon, or in the middle of the night, the ticket price is same.

A:Either on our website at www.skybus.com.my using a credit or debit card or upon embarkation at LCCT KL/klia2 - KLIA, KL Sentral or 1Utama, by paying cash.

A:At KL Sentral, the SkyBus terminal is located at the Lower Ground floor, facing the open air car park and Jalan Tun Sambanthan.

A:At 1Utama, the Skybus departs from the bus stand on the lower ground floor of 1Utama New Wing (facing the open air carpark and outside Subway).

A:At LCCT KL/klia2 Airport, Skybus departs from the bus platform at Level 1 Transportation Hub. Tickets can also be purchased inside both International & Domestic Arrival Halls.

A:At KLIA Airport, the bus terminal is on the ground floor of Block C Annexe, which is a 3 minute walk from the arrival hall at the main terminal hall building. There are bus ticket counters here as well.

A:No, they do not from KL Sentral. But, yes, they do from 1Utama.

A:SkyBus is a direct shuttle between KL Sentral/ 1Utama and LCCT KL/klia2 - KLIA. The bus does not make any stops along the way.

A:You can use a train between LCCT KL/klia2 and KLIA. The fare is RM2 one way. Proceed to the information counter at klia2 to get all the information you need.

A:Yes. Currently, we only leave from KL Sentral and 1Utama. In the future, there are plans for multiple pickup points. At the moment, however, you would need to make your own way to KL Sentral and 1Utama.

A:The KL Hilton and Le Meridien are located next to KL Sentral. Across Jalan Tun Sambanthan, you will find many budget hotels. For more information on hotels we suggest you use www.tripadvisor.com

A:Yes. You can order your ticket on www.skybus.com.my, however booking your ticket in advance does not secure your seat, the seats are allocated on a first-come-first-served basis.

A:Not necessary. Tickets can be purchased at designated SkyBus ticket booth at LCCT KL/klia2 - KLIA (located at domestic and international arrival as well as at Level 1 Transportation Hub. At KL Sentral you can purchase your ticket at lower ground floor at KL Sentral, SkyBus terminal and at designated SkyBus ticket booth at 1Utama

A:This service is for everyone, you do not need an AirAsia flight ticket per se.

A:Yes. Please read our terms and conditions here as stated on the ticket and as extensively outlined in this website.

A:From 4.30 a.m. until 2.30 a.m. at LCCT KL/klia2.

A:Check in at LCCT KL/klia2 two hours before departure. Time slot recommended is minimum 3 hours prior. Example: your flight departs from klia2 at 9:30pm, the recommended SkyBus time slot for you would be 6:30pm.

A:Check in at LCCT KL/klia2 2.5 hours prior to flight departure. Time slot recommended is minimum 3.5 hours prior. Example: your flight departs from LCCT KL/klia2 at 9:30pm, the recommended SkyBus time slot for you would be 6:00pm.

A:Yes there is parking available.

A:Our first departure is at 3.00am, we do have our staff ready at 2.30am to assist passengers travelling by our first bus.

A:No. Skybus is running its operations only between LCCT KL/klia2 - KLIA and KL Sentral or 1Utama.

A:Yes, Skybus stops right in front of LCCT KL/klia2, at LEVEL1, so that you can proceed straight to your departure hall.

A:Yes, you can take your sports equipment and place into a bus compartment if it is properly packed to prevent the damage. In case of full capacity of the bus and lot of luggage it might occur that we cannot carry your oversized equipment, in such case we’d recommend for you to take the following bus (so if you are carrying large luggage, please make sure you arrive at the SkyBus terminal 15 minutes earlier than usual).

A:Yes, you can use your debit card while paying online.

A:For special assistance, please contact us at a dedicated email: oku@skybus.com.my