Reservations & Bookings
Q:Can I purchase the bus tickets in advance?
A:Yes. You can order your ticket on www.skybus.com.my, however booking your ticket in advance does not secure your seat, the seats are allocated on a first-come-first-served basis.
Q:Do I need to produce the AirAsia flight itinerary to purchase the SkyBus ticket?
A:Not necessary. Tickets can be purchased at designated SkyBus ticket booth at LCCT KL/klia2 - KLIA (located at domestic and international arrival as well as at Level 1 Transportation Hub. At KL Sentral you can purchase your ticket at lower ground floor at KL Sentral, SkyBus terminal and at designated SkyBus ticket booth at 1Utama
Q:Is this service only for those who carry AirAsia flight tickets or can anyone use this mode of transportation?
A:This service is for everyone, you do not need an AirAsia flight ticket per se.
Q:Are there any terms and conditions attached to the price?
A:Yes. Please read our terms and conditions here as stated on the ticket and as extensively outlined in this website.
Q:What time is your ticket counter open at LCCT KL/klia2?
A:From 4.30 a.m. until 2.30 a.m. at LCCT KL/klia2.
Q:What time should I book for domestic flight ?
A:Check in at LCCT KL/klia2 two hours before departure. Time slot recommended is minimum 3 hours prior. Example: your flight departs from klia2 at 9:30pm, the recommended SkyBus time slot for you would be 6:30pm.
Q:What time should I book for international flights ?
A:Check in at LCCT KL/klia2 2.5 hours prior to flight departure. Time slot recommended is minimum 3.5 hours prior. Example: your flight departs from LCCT KL/klia2 at 9:30pm, the recommended SkyBus time slot for you would be 6:00pm.
Q:Are there parking facilities at KL Sentral and 1Utama?
A:Yes there is parking available.
Q:Is there staff at 3:00am at KL Sentral and 1Utama?
A:Our first departure is at 3.00am, we do have our staff ready at 2.30am to assist passengers travelling by our first bus.
Q:Does Skybus go to KL city hotels, other bus terminals?
A:No. Skybus is running its operations only between LCCT KL/klia2 - KLIA and KL Sentral or 1Utama.
Q:Does Skybus stop in LCCT KL/klia2 or outside the airport.
A:Yes, Skybus stops right in front of LCCT KL/klia2, at LEVEL1, so that you can proceed straight to your departure hall.
Q:Can we store a large items such as a surfboard, a bicycle, or a TV in the bus compartment?
A:Yes, you can take your sports equipment and place into a bus compartment if it is properly packed to prevent the damage. In case of full capacity of the bus and lot of luggage it might occur that we cannot carry your oversized equipment, in such case we’d recommend for you to take the following bus (so if you are carrying large luggage, please make sure you arrive at the SkyBus terminal 15 minutes earlier than usual).
Q:Can we pay online ticket by debit card beside credit card
A:Yes, you can use your debit card while paying online.